Support

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Our Mission

The Ringaro Telecom Control Tower provides support for all Ringaro Telecom services.  Our mission is to reinforce your success with timely and professional technical support.

Availability

Our support team is available from 8 a.m. to 8 p.m. Monday through Friday for all issues.   Support for critical issues is available 24 x 7 x 365.

Our Mission

If you are a Ringaro Telecom customer in need of support, please login to your Reseller Dashboard to access support resources, or send an email to support@ringaro.com.

VoIP or “Voice over Internet Protocol is a technology that allows you to transmit voice calls as digital data packets through IP networks (Internet) rather than use the traditional method that sends analog signals sent along the Public Switched Telephone Network (PSTN).

Placing a VoIP call can be performed with a regular phone, special IP phones, mobile devices and computers. You can connect anywhere in the world.

Simply defined, VoIP is phone service delivered through the Internet. 

Since VoIP uses IP packets and a network of powerful server computers, much more information (vs. analog) could be carried along the network to support and enhance your communications needs.

Switching to VoIP will also help you save money. Currently, large telecom companies like AT&T and Charter Spectrum charge upwards of $40 per line due to increasing, analog (copper) maintenance and service costs.

A high speed internet connection and a VoIP phone.

A VoIP phone is an IP phone designed to work with VoIP. A VoIP phone can also be a standard telephone, with an ATA phone adapter attached to it. Calls could also be made without a phyisical telephone using a computer or “softphone” and/or a Ringaro mobile app for iOS and Android.

In case you already have a phone (PBX) system that you want to keep,  we also offer SIP Trunking.

Yes or no! We recommend purchasing IP phones as they are powerful and offer many features but if you don’t feel like making the investment, you can lease them from us!

VoIP quality has come a long way. We use enterprise-grade codecs that allow us to offer a superior voice quality than old telephone lines. 

Most call quality issues if any are caused by a poor network connection, in other words: good internet = good phone system. We manage the internet and network connections in order to offer HD quality voice with 99.99% reliability.

Yes. We can port any existing telephone number from your current telephone carrier.  We can also port-in your fax, virtual, toll-free (1-800’s) numbers.

Yes.  The power of having VoIP in the cloud is that phones work with an IP address. IP addresses don’t have physical locations, so that means that you could take your IP phone/ system anywhere in the world that has high-speed Internet.

Yes. You can take any of your numbers and make and receive calls from your smartphone, computer or IP phone. Does not matter if you are by the beach or Antarctica, if you have a reliable internet connection you will be able to receive and make calls as if you were in your office!

Yes. You can try our risk-free 30 day service for free. We are so confident you’ll love us, we will provide brand new IP phones from the get-go!

What does VoIP mean?

A: VoIP stands for Voice over Internet Protocol.

What does SIP mean?

A: SIP stands for Session Initiation Protocol. In VoIP, it is used in the context of SIP trunking, which is a way of replacing (almost in a literal way) a phone line with the Internet. Check our SIP trunking page for more practical information on SIP trunking.

What does PBX mean?

A: PBX stands for Private Branch Exchange. A PBX is a computer that runs a business phone system. Most businesses use hosted PBXs because PBXs are complicated, expensive, and require special technical expertise. Hosted PBX means that the PBX is administered and maintained by the Hosted PBX provider. Most business VoIP providers offer Hosted VoIP PBX.

What does PSTN mean?

A: PSTN stands for Public Switched Telephone Network. It refers to the world-wide network of telephones.

What does E911 mean?

A: E911 stands for Enhanced 911. It associates your phone number with a physical address so that emergency services can quickly and easily reach you.

What does PIC Code mean?

A: A PIC code is a long distance company’s code, which is used to identify the company. PIC codes were very important in the 1990s, when telecommunications was deregulated and lots of long distance service providers came into existence..

What does POTS mean?

A: POTS stands for Plain Old Telephone Service. POTS always means traditional landline service (even though companies providing POTS may be using VoIP).

FAQ

ringarotrans

Grown here in the LA market, our team of VoIP experts will help you convert your existing phone service over to the VoIP world. We have combined 20 plus years in the hosted VoIP market, working with our clients to provided a smooth transition to save customers on their existing monthly phone expenses or add more features by providing a feature rich design.

sales@ringaro.com
+1 888.472.1177