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Gain Valuable Insights into Your Business with
Ringaro’s Call Analytics and Reporting
Gain Valuable Insights into Your Business with
Ringaro’s Call Analytics and Reporting
Key Features and Benefits of Ringaro’s Call Management System.
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Call Quality Monitoring
Monitor and improve call quality in real time with scored ratings to quickly identify and address issues, whether internal or external. -
Call Recording
Record and store calls for training, compliance, and quality assurance, with quick access to recordings through the online portal for playback or download. -
Call Analytics
Gain actionable insights by tracking key metrics like idle time, missed calls, hold time, and average handle time to optimize call operations performance. -
A.I. Sentiment Analysis
Analyze recorded calls with AI to identify and classify customer sentiment as positive, negative, or neutral, providing deeper insights for service improvement. -
Real-Time Reporting
Monitor live call activity to uncover trends, make immediate data-driven decisions, and schedule reports for easy download and review. -
Visual Call Cradle
Gain a clear, visual understanding of any call’s flow—from the originating number to ring groups, extensions, and the final recipient—making it easier to analyze routing and troubleshoot issues. -
Integration with Other Systems
Seamlessly connect call analytics with CRM and other tools for a holistic view of customer interactions.
